MediTouch Reviews

“After 30 years of using paper charts, switching to EHR was NOT something I was looking forward to. In fact, I was putting it off as long as possible....even with all of the promises of money from the government. It's not that I wasn't looking, I was, but everything was cumbersome, expensive, not user-friendly and for someone who REALLY DISLIKES change, NOT what I was looking for. Then I went to a seminar in San Francisco and met the staff from HealthFusion....I could not believe what I was seeing....finally, someone understood what it's like in the trenches and designed something for Doctors, their mid-levels and their staff--user friendly, fast and [MediTouch EHR] used IPAD's. I signed up on the spot! However, it's one thing to talk to a sales staff....it's something totally different when you finally start into it for real...but let me tell you. HealthFusion doesn't lie! It has been easy to implement. Sure there have been some learning curves, but nothing like I expected. If we have an issue, they are there to resolve it. When we had to add a new staff member, they helped us train her. Training--let's talk about that! Everything, at first, is online. We just downloaded all of the training sessions and had our staff doing one session per day, so that when things were ready, we had the IPAD's and the insurance companies were set up, we just started doing medical records right then---on line. There are regular updates that make things easier. It just keeps getting better. My staff are happy, things are going smoothly and we made the transition to EHR, practically overnight.”

- Andrew B. Burke, DO, PA
Dallas, Texas

"We've been using HealthFusion for over a year now, and are happy to report that the customer service experience that they offer truly is everything they promise. Instead of having to pay large up-front training costs like many other PM and EHR companies charge, HealthFusion has allowed us to learn the system at our own pace, with customer service helping us out whenever we need them. They are always very pleasant and helpful, and the engineers are quite responsive to our suggestions of how to make the system meet our needs better. Overall we are quite happy!"

- Claire Norton-Cruz
Office Manager, Midwifery & Women's Health Care
Anchorage, Alaska

"I have found HealthFusion to be one of the most comprehensive software [solutions] that I have utilized. The Practice Management side is very straight forward, easy to use. Tech support is second to none. And I could tell you some horror stories regarding tech support. The EHR is not complicated like the high end EHR's. Very physician oriented. It truly does think like a doc!"

- Jane Hyskell
Billing Agent, Professional Medical Billing Solutions
Punxsutawney, Pennsylvania

"Although we were very hesitant in getting started with our HealthFusion® access, we have been learning rapidly with much success. My use is primarily in Practice Management. I appreciate the clarity of watching the charges progress through the system and back as electronic payments and information. This is exactly what I was looking for after 29 years of practice! I have much more to learn, but the staff support from HealthFusion has been consistently prompt, patient and thorough through my many inquiries."

- James E. Froelich DO FACOFP
Bonham, Texas

"I have already stopped by the MediTouch table here at the Gaylord Palms ACOFP annual convention, but wanted to be sure my thanks passed along to all. I have the privilege of sitting poolside here at the Gaylord Palms, using laptop, posting clinic charges and filing insurance under the palm trees. Thank you for providing a product that is so accessible for me to catch up on work while enjoying this trip with my husband."

- Deidre Froelich, Ph.D. (Clinic Manager for James E. Froelich DO FACOFP)
Bonham, Texas

"I absolutely love HealthFusion and MediTouch EHR!! Everyone has been so helpful and ready to answer any questions I have right away. I'm not a wiz when it comes to computers. My knowledge base is pretty basic, but what I love about HealthFusion and MediTouch is that the program, and every screen for that matter, is super easy to work through. I thought this would be a very 'painful' experience switching from paper to an EHR/EMR system, because I had heard it was, but it hasn't been tough at all. Very simple. And lots of help and support if you need it. Thank you. Thank you. Thank you again."

- Yvette Cressey, DO
Placentia, California

"I was using another product for billing for more than 18 months. When I saw the HealthFusion demo, I discovered lots of nifty tools such as Denial Defender, which reduces claim rejection, and is found in the EHR/PMS software for Providers and for billing services. I have found that the HealthFusion Sales and Technical Support staff is very efficient and knowledgeable about their product. I have switched my accounts to HealthFusion without any problems. This software is helping us run our business more smoothly and efficiently. I'm very pleased with their product and services and give it my highest recommendation."

- Tariq Khan
Dynamic Business Solutions, LLC
Farmington, Connecticut

"I would like to thank you and all the representatives at HealthFusion for your superb service and tireless efforts to assist our office in so many ways over the past several years."

"Whether there is a general question, problematic situation, payer or enrollment issue, implementation query or any other type of assistance needed, you are always most helpful and give us specific answers and advice. As a clearinghouse, you certainly made the process of switching from manual to electronic billing a simple process, and your ongoing support with related issues has been wonderful."

"As an office manager, it is extremely important to me that I be able to contact someone for technical assistance when needed. HealthFusion provides that security and an excellent customer service experience each and every time. I would highly recommend HealthFusion to anyone in need of the many services you offer."

"Thank you for your time and assistance. I look forward to working with you in the many years to come."

- Joy Capozzi
Office Manager, Benoff Chiropractic Center
Warminster, Pennsylvania

"I would recommend HealthFusion to anyone looking for a new billing software!!! They are very helpful, courteous and very knowledgeable!!! I just can't say enough about this company. Very happy!!!"

- Margaret Mykins
Billing Manager, North Lakeland Foot Clinic
North Lake, Florida

"We are so happy with HealthFusion's [practice] management program. It's really awesome!! I get through my receivables review in a couple of days instead of 5. We are also receiving our payments so quickly that we are in the black, where before we saw red too often. Thanks Healthfusion for a great system and a great team!!"

- Elvia Rodriguez
Billing Supervisor, The People's Clinic
Del Rio, Texas

"My front office staff loves using HealthFusion. We have already found cases where a patient's insurance card had a $10.00 co-pay, when we checked your system, we found the co-pay was raised to $20.00, and it only took seconds to verify. Multiply that change times hundreds of visits, and it makes a big difference. Referrals and Pre-Certs are a snap. The staff says they can't work without it."

- Dr. Jerry Green
Pediatrician
Philadelphia, Pennsylvania

"I cannot recommend HealthFusion highly enough. Not only have they simplified everything into one convenient, user-friendly location, their customer service is absolutely the best around. Working with HealthFusion is one of the best business decisions I have ever made."

- Chantalise DeMarco
Owner, The Chrysalis Group
Cortland, New York

"The more that we have been using HealthFusion, the better things have been getting for us. I was just looking at our dashboard (which is a wonderful tool) and saw that we are approaching $500,000 in claims submitted thru the web portal — the fast, accurate and certain delivery of our claims to our insurers has been transformational to the way that we do business. When I say transformational, I mean just that — because of the speed and certainty of the delivery of claims to the payers, we have been able to change multiple other processes here. And, as a metrics-oriented guy, the proof has been in the pudding for us — in May, our accounts receivable was nearly $950,000. However, in the 3 months since we started sending 100% of our claims thru HealthFusion, our accounts receivable has dropped to below $750,000. What used to be a 3-4 month turnaround for claims has dropped to 1-2 months. We anticipate that when we work all of our old claims thru the HealthFusion process, we will have reduced our AR to around a constant $600,000 (about 40% lower than what it was at the start). And, I could go on about the other significant changes, but I would bore you... but, to me, this is a very real way to 'see' the health care reform that everybody is talking about..."

- William Condon
Office Manager, US Naval Hospital
Naples, Italy

"I DO LIKE THE HEALTH FUSION SYSTEM. WE GET OUR CLAIMS PAID WITHIN 2 WEEKS OF DOS. THE ERA FUNCTION IS VERY EASY TO PROCESS AND UNDERSTAND. LESS PAPERWORK, CHECKS ARE AUTO-DEPOSITED."

- Lynn Butler
Office Manager, Georgia Chiropractic Associates
Newnan, Georgia

"Before I found HealthFusion, I was calling and printing out all my claims, then waiting at least a month for payment. With HealthFusion, not only do I get paid quicker, but if there is a problem with one of my claims, my "Angels" at HealthFusion let me know immediately. I have no reservations or hesitations in recommending HealthFusion to anyone!"

- Dobritte J Norris
Licensed Mental Health Counselor
North Attleboro, Massachusetts

"I have looked at almost every system on the market, and HealthFusion is clearly the best. The screens are easy to use, they improve the front office work-flow, and I collect faster from the insurance companies now! I hope all the insurance companies decide to use HealthFusion, everyone wins; the patient, the doctor's office and the insurance company."

- Michael Lozito
Business Administrator, Hawthorne Medical Group
New Jersey

"Just to give some perspective on my experience in billing prior to using HealthFusion..."

"My first claim submission experience was through outsourcing to an 'expert' who claimed to have a legit billing business. You are welcome to laugh only if this applied to your experience, and you have stopped the nonsense by starting a relationship with HealthFusion. I was basically faxing superbills to this incompetent and was held hostage by her inability to actually do work and my fear of switching horses in the middle of a race!"

"1) She told me that it would take up to two months to get me set up with insurers for on-line clearinghouses. HealthFusion accomplished this in days, not months."

"2) The faxes soon turned into me completing a whole weekly billing spreadsheet that took about two to four hours every Sunday night (time away from my family) because her fax was always 'down'. I would call to inquire about the fax, go straight to voicemail, and get a call back on average in four to seven days. You get right in to HealthFusion, and they treat you like they value your business... because they do."

"3) I got no feedback about claim status and expected reimbursements. Planning the growth and expansion of my business was difficult without this regular financial insight. Again, my calls went unanswered for days and correspondence about account reconciliation was a jumbled partially faxed mess. I would pray daily to that the auditor would never come. HealthFusion makes tracking of claims easy and financial reporting less messy because it is all electronic."

"4) I thought it would be a good idea to hire some in-house help to organize claims prior to sending them to my biller. Wrong, again. Are you beginning to see a theme here? Two big mistakes: One -- Staff does [not] understand or care that their way is not the preferred way of doing things because they are only living until payday. Two -- I was doing more work for a biller that I should have fired after week one. HealthFusion has allowed billing to be the responsibility of just one person in my office and has let me reallocate staff time to what they are there for in the first place -- to help me create an exceptional experience for my clients and to assist me in marketing the practice."

"There is a simpler way..."

"I started using HealthFusion just as a clearinghouse for claim files I created in my practice management system, a definite upgrade from the early days but still far from what I needed to commit to. I soon found that HealthFusion's complete Practice Management platform was the way to go."

"Here was the problem: I was still creating claims in another software system on a computer in which the data still needed backing up. The software had costly annual support and upgrade fees that when combined with the costs of data backup were no less than the full online software HealthFusion offered. Yes, it's all on-line. They update it and back up the data. Yippee! I can leave the office and finish the last claims during Letterman. They even let me keep my old clearinghouse log-in for sentimental reasons (I am not kidding, and I still use it on occasion just to reinforce how good I have it now with the complete system)."

"The work in creating claims and processing payments from both the client and third party payer is cut to a fraction of the time. And it is all done on-line at the click of my mouse. Yippee times two! No headaches, no hassles, just freedom! I actually get to remember that I have a life outside of practice. And when in my practice adjusting, I am free in my head to connect with my clients' real needs (something that all you chiros can understand)."

"So... stop trying to reinvent the wheel. There are no better ways because I have tried everything -- it has already cost me the much bigger boat and jewelry for my wife (wait until you read Madaline's testimonial)! Thank you, HealthFusion, and I look forward to a long, healthy, profitable relationship with your company."

- Dr. Tom Gregson
Chiropractor
Derby, Connecticut

"I wanted to take a minute to express my satisfaction with the online referral process HealthFusion offers. It is wonderful to hop online and enter a referral and then receive referral authorization within seconds. The HealthFusion process for referrals is 100% better than a hand written referral which takes a few days to receive authorization back on. The system is very user friendly and the technical support is without a doubt speedy and very helpful. Great job, keep up the A+ work."

- Stephanie Taylor
Insurance Officer, Auburn Family Medical Center
Washington

"Apria has been utilizing Healthfusion's services for almost six months now. We use it to check eligibility and claim status for our Aetna HME & IV business. Previous to Healthfusion we used other sites that were able to give us the information that we needed, but with the services and specialized programming that Healthfusion has offered us, it has allowed us to concentrate specifically on our needs. We have dealt with two individuals (Rosa and Corey) from Healthfusion that have been extremely helpful and responsive to our requests. They have worked with us to understand our needs and have suggested options that have proved extremely valuable."

- David W. Zielke
Billing Center Manager, Apria Healthcare, Inc.
California