News broke this week that Medfusion was severing its relationship with Allscripts. Medfusion offers patient portal and website solutions to healthcare providers, and was providing this solution to approximately 30,000 Allscripts providers.
According to Medfusion, these users of Medfusion’s portal technology who currently have access “will not experience any immediate lapse in service, and they will be given an opportunity to secure direct service from Medfusion.” The announcement also tried to alleviate users’ concerns “while their service is transferred during this critical time leading up to Meaningful Use enablement.”
This is an extremely difficult situation for the Allscripts users who were in the process of attesting for Stage 2 Meaningful Use, as it raises a note of uncertainty for those users. Stage 2 requires practices to use a patient to achieve several of the mandatory criteria.
It’s not the first time that a healthcare IT partnership has dissolved, resulting in uncertainty and inconvenience for practices. Another recent example was the sudden dissolution of Practice Fusion’s integration with Kareo medical billing software in 2013, which resulted in Practice Fusion seeking other billing partners. The partnership was troubled from the start, with a data flow that was unidirectional from the EHR into the billing system.
These issues are why HealthFusion believes in and has developed an integrated EHR system that includes the EHR software, medical billing software, patient portal software and clearinghouse. A fully integrated system avoids even the slightest possibility that:
- Your systems don’t communicate with each other
- Your software vendors dissolve a critical partnership affecting your practice
- A partnered vendor goes out of business, leaving you in the lurch along with your main vendor
With an integrated EHR software system like MediTouch, you can be assured of:
- No added integration or maintenance expenses
- No finger pointing between vendors
- Updates are automatically implemented across the system
- No lost data or super-bills
- No faxing, printing and mailing clinical data because systems don’t communicate
Keith Robison, a CIO in Jamestown, N.Y., recommended working with one vendor after his team had success with a single-vendor approach. He said that when working with one vendor, “It isn’t a finger pointing at two different vendors. And then they’re pointing the finger back at each other, saying, ‘It’s not my problem. It’s your problem.’ We’ve gone through that too many times.”
At HealthFusion, we’re happy to say that not only do we provide the full suite of integrated software for the medical office, but also that our development team, customer support and all other team members are all located in the same office—which significantly facilitates communication.
The final result: a product that our customers say is a “vast improvement” over other software:
“We have used the entire suite: the EHR, practice management, and the clearinghouse since August of 2011…certainly a vast improvement over our previous EMR. It is a lot easier to use, and it is more intuitive on the practice management side.”
– Richard L. Grandjean, M.D., P.A., Lakeside Family Medicine, Dallas, TX
Protect your practice — especially with the shakeout that has already started in the EHR industry, you want to make sure that all of your medical software will be there when you need it. Contact us today at (877) 523-2120 for more information or to see a demo of our fully integrated system.