Virtual visits are useful for chronic care managementAccording to a recent survey, 76 percent of respondents said they would organize and structure to meet chronic care management program requirements within the next six months. When asked how many would try to meet the program requirements in 12 months, 92 percent said they would.

Of course, this means that three quarters of providers are missing out on the revenue—estimated to be approximately $300,000 per year for the average practice—for anywhere from six months to a year, but the enthusiasm for this new benefit can not be ignored.

Why the delay in implementation? It is likely due to the fact that most EHR software doesn’t provide a method for tracking and billing the Chronic Care Management code. The Chronic Care Management code, as we have outlined in previous blog posts, requires use of certified EHR software, a signed patient consent agreement, and specifies at least 20 minutes of non-face-time follow-up care outside the office each month. The code can only be billed by one provider per patient, for Medicare patients who have two or more chronic conditions.

Fortunately, MediTouch provides features that help you both with the Chronic Care Management code, and with telemedicine, or virtual office visits.

How do Chronic Care Management and Telemedicine work with MediTouch?

MediTouch supports both of these technologies. The MediTouch Chronic Care Management feature:

  • Creates a virtual list of all your patients that have FFS Medicare and at least 2 Chronic Conditions
  • Narrows that list of patients “real-time” to ones that:

–          Have had activity outside of an in-person encounter with the patient

–          Have a signed CCM patient agreement incorporated into the medical record

  • Creates bills easily each 30-day period with the new CPT code for every patient that meets the first 2 conditions. It must track whether the code was already billed during the 30-day period and also remind you to bill the service when appropriate before the billing period expires.

The new Chronic Care Management code is encouraging providers to turn to telehealth technology, according to a recent article in Health IT Outcomes. Because CMS specifies that the code must be billed for “non-face-time follow-up care outside the office” each month, providers are seeing home-based monitoring tools and video conferencing as good options for this type of care.

Virtual office visits are easily made with our YourHealthFile Patient Portal and the MediTouch EHR. The YourHealthFile premium portal supports chat and computer-based, video-teleconferencing, as does MediTouch and of course MediTouch supports the documentation of simple phone encounters.

Charting and scheduling for virtual office visits are both integrated into the MediTouch EHR so that scheduling patients for virtual visits, charting their encounter and prescribing are the same workflows as the ones you use to record a standard office visit. If you know how to use MediTouch EHR, then you are

We encourage you to take advantage of this new revenue source as soon as possible. With MediTouch, you’ve got the tools you need.

Learn more about how to get paid for the Chronic Care Management program now with our free recorded webinar and white papers.