Create an Emergency Customer Support Case
Please complete the following form in the event of an emergency outside our normal business hours.
Emergency assistance is only available for the following issues:
- The site has become unresponsive
- Malfunctioning feature or process in its entirety, not an isolated incident
What is NOT an emergency examples include:
- I can create some encounters but a single encounter is not working like I expect it to
- I can prescribe some medications but a single prescription is not working like expect it to
- I can post claims but a single claim is not posting like I expect it to
- Account has been locked due to inaccurate user ID or password
All communication will be via email. In order to better assist you, please include all the necessary details or examples so that our team may fully understand the issue and your desired end goal.
If we feel that this is not an emergency situation, you may not receive a response. For non-emergency issues Create a Support Case to complete our standard support form or please contact our Product Support Team during normal business hours. Thank you.
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